At HOTELBILIOS, your satisfaction is our priority. We understand that sometimes plans change, which is why we have crafted a flexible refund policy.
Eligibility for Refund
- Cancellations made 48 hours before the scheduled check-in time will receive a full refund.
- Cancellations made within 48 hours of check-in are subject to a one-night charge.
- No-shows or cancellations after check-in will not be eligible for a refund.
Refund Process
Refunds will be processed to the original payment method within 7 to 10 business days. We strive to handle all refund requests promptly, but processing times may vary depending on your bank.
Contact Us
If you have any questions about our refund policy, please contact our customer service team at:
Email: [email protected]
Phone: (555) 123-4567